LYVIA – Privacy Policy

Last updated: July 31, 2026

Welcome to LYVIA! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us. By accessing our website or using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect various types of information from you when you interact with our website, make a purchase, or subscribe to our newsletter. The information we collect may include:

Personal Information: This includes your name, email address, shipping address, and contact number provided during the checkout process or when contacting customer support.

Payment Information: When making a purchase, you may provide payment details, such as credit card numbers or other secure payment information. Please note that we do not store your complete payment information on our servers. We use reputable and secure third-party payment processors for handling payment transactions.

Device and Usage Information: We may automatically collect technical information about your device and how you interact with our website, such as your IP address, browser type, operating system, and pages visited.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including providing shipment tracking details and customer support.

• To send you important updates, promotional offers, and newsletters related to our products and services. You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.

• To improve our website, products, and services based on your preferences and feedback.

• To detect and prevent fraudulent activities and maintain the security of our website and systems.

3. Data Security

We take data security seriously and implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

• With trusted third-party service providers who assist us in operating our website, processing payments, conducting surveys, or delivering services. These providers are required to protect your information and maintain confidentiality.

• When required by law, legal process, or government authorities to comply with applicable regulations.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and enhance website functionality. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more information.

6. Links to Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

LYVIA does not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal information without parental consent, please contact us immediately so we can remove the information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page along with the revised effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal information, please contact us through our Contact Us page.

Thank you for choosing LYVIA. We appreciate your trust and are committed to protecting your privacy.

The LYVIA Team